DEFECT/DAMAGE REPORT and RETURN/EXCHANGE
- Defect & Damage report: If any product arrives with visible defect or damage when you open the box, you MUST report to DKBC within 72 hours to ensure to file a claim. Once damage is found, it is important to take pictures and email us to identify the situation. If there is any damages on cabinet door(s) and/or face frame(s), the damaged item(s) should be return to DKBC. DKBC will fix or exchange the defect items accordingly.
- Return & Exchange: All exchanges or returns must be made within fifteen (15) days from the date of pick-up or delivery. Any exchanges/returns should be pre-approved by DKBC. A 20%~30% (30% on special items and materials) of the invoiced amount will be applied as handling/restocking fees for all returns/exchanges. DKBC does NOT accept any assembled, installed, or damaged stuffs. And NO exchange or return for specially ordered items. All sales of clearance goods, as-is items, display model/assembled cabinets, and all countertops are FINAL.