QUALITY (In compliance with “BC Residential Construction Performance Guide”)
- The quality of the products supplied by DKBC will be equivalent to that of the display items at the DKBC showroom. So is the quality of installation services.
- Scratches/Scuffs: Stained or painted wood surfaces shall be free of scratches or scuffs when viewed from a normal viewing position of 1.8m (6’) under normal lighting conditions.
- Colour variation/knots/Grain: All wood products are made of natural solid wood. Therefore colour variations, knots or different grain patterns are natural characteristics of wood and are not considered as a quality issue, and therefore are not covered by warranty.
- All wood cabinets are subject to expand, shrink, distort, crack and/or bend in different circumstances. DKBC will consider it as a quality issue only when the cabinets shrink, distort, crack and/or bend more than 1/8 inch during a normal environment. Hairline cracks are unavoidable in wood cabinets, especially in light color painted ones. DKBC will NOT consider hairline cracks as a quality issue.